Account suspended
Why is an account suspended?
For a serious or repeated breach of the community rules or the catalogue: counterfeits, stolen goods, fraud, payment requested outside the site, harassment, fake reviews. A person decides, never a mere report.
How do you find out?
Through a message stating the measure, the facts relied on, their source, the legal basis and your options for appeal. The profile shows “This account is suspended”.
What can I still do?
Sign in, read your messages and your orders. Orders in progress are completed: shipping, getting paid, receiving. Buying and listing are closed.
And my listings?
They are hidden, not deleted. They go back on sale if your appeal succeeds.
How do I challenge it?
Reply to the message you received, or write to contact@veriflip.app, with whatever supports your case. The decision is reviewed again and you get the answer in writing. You can also go to a certified dispute resolution body or to the courts: terms of sale.
How long does a suspension last?
Until an appeal succeeds. With new evidence, you can file another one.
My purchases are declined but my account isn’t suspended
Have your identity verified: the block is lifted. Identity verification