Pay and get refunded
How do I pay?
By bank card or Bancontact, from the item page, with your bank’s approval. The available methods are shown when you pay. We never see your card number. The total shown before payment is the amount charged; if the seller accepted your offer, it is the agreed price.
What happens when I tap “Buy”?
The item is reserved for you for 20 minutes, giving you time to pay. Choose your pick-up point and pay: the order appears in My orders.
Why can’t I buy an item that has just been listed?
Right after it goes live, a listing is reserved for buyers whose identity is verified. The item page shows the time it opens to everyone. Verify my identity
When is the seller paid?
After you receive the item: as soon as you confirm receipt, or 48 h after delivery if you haven’t reported anything.
Can I cancel?
The seller has 5 working days (Monday to Friday, excluding Belgian public holidays) after payment to drop off the parcel. Without drop-off within that time, the order is cancelled and you are refunded in full, without you having to do anything. Before drop-off, ask the seller to cancel via your messages: you are refunded straight away.
A problem with my order?
My orders › “Report a problem”, up to 48 h after delivery: parcel not received, item not as described, doubt about authenticity, item damaged. The payout to the seller is blocked, and a person reviews both sides and decides in writing. For an item that is not as described, they may ask you to send it back: you drop off the parcel with the label provided, and you don’t pay the return postage. Professional seller: you are refunded as soon as the return is dropped off. Between private individuals: as soon as the seller confirms receipt, or at the latest two working days after the return is delivered — unless the seller reports, with photos, that the item received is not the one that was sold; a person then decides within five working days.
How am I refunded?
To your card, for the amount charged: item, delivery and fees. How long it takes to appear depends on your bank.
Buying several items from the same seller
Oui, en lot: depuis la page d’un vendeur, réunissez de 2 à 10 de ses articles dans un seul colis, pour un seul port au lieu d’un port par article. Le vendeur accepte ou refuse sous 24 h; les articles vous sont réservés pendant ce temps, et rien n’est débité avant son accord. Vous réglez ensuite le lot en un seul paiement, sous 24 h. Chaque article garde sa commande et son délai pour signaler un problème, sans bloquer les autres — sauf un colis jamais reçu, qui porte sur tout le lot.
Can I withdraw from a purchase?
From a professional seller, yes: 14 days after receipt. Between private individuals, no: report a problem within 48 h. Your rights