Delivery and problems

Postage, which you pay, depends on your address and the size of the parcel. It is shown on the payment screen, with the total, before you confirm the order.

At a pick-up point or at home, your choice at checkout. You collect it with a code sent by the carrier. Your address is used only for delivery: it goes to the carrier, and the seller sees it on the label they print once the order is paid. Tick “Keep this address for my next purchases” so you don't have to enter it again; untick it to delete it: Privacy.

Once the seller has dropped off the parcel, transport usually takes 1 to 5 working days depending on your country and the option chosen. The estimated time for each option is shown before payment; it is the carrier’s estimate (checked on 5 October 2026), not a fixed date.

In My orders: the tracking number and link. You receive an email when the parcel is dropped off and again when it is collected.

Check the item. All good? Confirm receipt: the seller gets paid. A problem? Report it within 48 h.

If the parcel is lost or arrives damaged in transit, you are refunded. VeriFlip does not insure parcels: insuring the shipment, which is optional, is up to the seller, who can take it out in their own name.

Report it from My orders. If the carrier has not recorded a collection, the risk is not yours: a person decides on the refund, in writing.

Photograph the item and its packaging, then report it within 48 h of delivery. A person compares your photos with the listing and decides in writing. A defect described in the listing does not make the item “not as described”.

A dispute is decided by a person, who gives both parties their reasons in writing. You can challenge the decision: it is then reviewed on the merits.

Bought from a professional seller: you have 14 days to withdraw — how to proceed. Bought from a private individual: no right of withdrawal.