Withdraw from a purchase made from a professional seller

You can withdraw from the purchase within 14 days after receiving it, without having to give a reason.

Who can withdraw

You, if the item page and the payment screen showed “Professional seller” on the day of purchase.

Not when buying from a private individual: no withdrawal, no legal guarantee of conformity; the warranty against hidden defects applies. And the seller is paid 48 hours after delivery with no claim; earlier only if the buyer confirming receipt is verified. Until then, report a problem from My orders.

The warranty against hidden defects (Légifrance, new tab) · The Civil Code rules on contracts and liability (Légifrance, new tab)

How to proceed

  1. Give notice before the time limit ends. In My orders, under the order, the “Withdraw from the contract here” button: enter your name and the address where you want the acknowledgement sent, then “Confirm the withdrawal”. An acknowledgement of receipt, timed to the minute, is sent to you straight away; the seller is notified and, if not yet paid, their payout is suspended. You can also write to the seller or use the form below.
  2. Send the item back at the latest 14 days later, to the address they give you. Return costs are yours if the seller told you so before your purchase; otherwise, they are the seller’s. Keep the proof of postage.
  3. The seller refunds you everything you paid for the item, original postage included, at the latest 14 days after being notified. They may wait until they get the item back or receive proof that it has been sent.
No reply, no refund?Write to contact@veriflip.app with the order reference and the date of your message: we pass it on to the seller, and may restrict their account if they do not honour their obligation.

The withdrawal form

Optional: any clear statement is enough. Copy it into your message and fill in the brackets.

For the attention of [the seller: their business name and registered office address, shown on the listing]:

I hereby give notice that I withdraw from my contract for the sale of the goods below:

[Listing title] — order [reference]
Ordered on: [date] · Received on: [date]
Name: [your name]
Address: [your address]
Date: [date]

Signature: only if you send it on paper.

Can I try the item on?
Yes, as you would in a shop. Beyond what is needed to get an idea of it, the seller may deduct the loss in value from the refund.
Are any items excluded?
An item made to your specifications or clearly personalised, and a sealed item you have unsealed, if it cannot be returned for hygiene reasons.
And if the item is faulty?
Report it from My orders within 48 hours of delivery: the payout to the seller is suspended. From a professional, the legal guarantee of conformity also applies.

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