Messages, offers and reviews

Message a seller
On the item page, “Ask a question” (an account is required). Your conversations are in My messages.
Am I notified when someone writes to me?
The number of unread messages is shown on My messages, at the top of every page.
Can I block a member?
Yes, from the conversation: “Bloquer ce membre”. They can no longer message you, make you an offer or buy an item from you; they see “You can no longer message this member. If an order links you, everything is handled from the order.” An order already paid for goes ahead as normal. Blocked members
Can I send a photo in the conversation?

Yes, with the “Photo” button under the text field. A photo of up to 12 MB, resized before sending like listing photos. Up to 20 photos per person per conversation; beyond that, add them to the listing.

Hidden data in the image — GPS location, device, date taken — is removed by our servers before the photo is stored, even if your browser left it in. Only the two people in the conversation can see the photo, plus moderation if there is a report or a dispute: it has no public address, and every view goes through a link valid for 2 minutes.

How do I report a message I received?

Under each text or photo you received, “Report”. Choose a reason — abusive language or harassment, payment requested outside the platform, attempted scam, infringement of an intellectual property right, other reason —, explain the problem in at least 30 characters, and declare that you are reporting in good faith. A person reviews the message.

The action taken is shown next to the message. If it is removed, its author sees the reasons and their options for appeal in its place; a removed photo is deleted. Anyone can challenge the decision by writing to contact@veriflip.app.

Make an offer
On the item page, “Make an offer”: offer at least 50 % of the listed price. If the seller accepts, you have 24 h to pay that price. Without a reply, an offer expires after 48 h; you can make at most 3 offers per item per week. A seller can automatically accept offers from a set amount, or automatically decline those below another: these amounts stay private, and the reply is instant.
Can the seller make a counter-offer?
Yes, from the conversation: “Propose a price”. Until someone has paid, the item stays on sale at the listed price.
The seller sent me an offer I didn’t ask for
A seller can offer a lower price to people who have their item in favourites, or whose offer they declined. For an item of €500 or more, the offer goes out one after another: first to whoever made the best declined offer, then to the people who have the item in their favourites, from the earliest to the most recent. Each has 48 h to accept it before the offer moves on to the next. You accept it from the conversation, like any offer, or let it expire.
Who can leave a review?
Reviews can only be left after an order delivered through VeriFlip, by the buyer or the seller of that order, within 60 days. A rating from 1 to 5 and, if you like, a comment, from the order in My orders.
What does each rating mean?
The buyer rates the seller
  • 5 — Perfect: item as described, quick and careful shipping, pleasant exchanges.
  • 4 — Good: as described, with a minor issue (shipping a little slow, packaging only just adequate).
  • 3 — Average: the item or shipping didn’t quite live up to the listing.
  • 2 — Disappointing: clearly different from the listing, very late shipping or difficult exchanges.
  • 1 — Avoid: item not as described, or a serious problem with the seller.
The seller rates the buyer
  • 5 — Perfect: smooth purchase, courteous exchanges.
  • 4 — Good: a minor issue, but everything went well.
  • 3 — Average: slow or complicated exchanges.
  • 2 — Disappointing: inappropriate requests or unpleasant exchanges.
  • 1 — Avoid: abusive behaviour, or a complaint in bad faith.
Edit a review, reply to it
You can edit your review until the other party’s is published; after that, both are locked. You can reply once to a review you received.
A review looks fake or abusive to me
Report it from the profile, even without an account. A person reviews it; a removed review is replaced by a note of its removal and the reason.

Help centre · Contact us